Refund & Return Policy

Last updated: May 18, 2026

For hygiene, safety, and quality assurance reasons, we can only accept returns for products that are:

Return requests must be submitted within:

14 days of delivery

Non-Returnable Items

The following items cannot be returned:

For health and safety reasons, intimacy and wellness consumables that have been opened are generally non-refundable unless defective.

If you receive:

Please contact us within:

48 hours of delivery

Include:

We will review the issue and, where appropriate, provide:

Approved refunds are processed back to the original payment method.

Please allow:

5–10 business days

for the refund to appear depending on your bank or payment provider.

Shipping costs are generally non-refundable unless the issue was caused by our error.

Customers are responsible for return shipping costs unless:

We recommend using a tracked shipping service for returns.

Orders may only be canceled before shipment processing begins.

Once an order has been shipped, it can no longer be canceled and will fall under the standard return policy.

If a package is refused or undeliverable due to incorrect customer information:

To protect customer privacy, orders may be shipped in discreet packaging without explicit product descriptions visible externally.

SALMENE products are intended for adult wellness use only.

Customers should:

Products sold on this website are not intended to diagnose, treat, cure, or prevent any disease.

For return or refund requests, contact:

SALMENE Support
Email: support@salmene.com
Website: www.salmene.com

Please include your order number in all support communications.