Shipping Policy

Last Updated: May 18, 2026

100% Discreet Shipping

Your privacy is important to us. All SALMENE orders are shipped in plain, neutral packaging with no visible reference to the products or the nature of the contents.
The sender information is discreet and does not reveal the type of goods ordered.

Age Restriction

SALMENE products and services are intended strictly for adults aged 18 years or older.
By placing an order through this website, you confirm that:

  • you are at least 18 years old
  • you are legally permitted to purchase such products within your jurisdiction

We reserve the right to refuse or cancel orders where age restrictions or local regulations may apply.

Shipping Availability

We currently ship to selected countries within the European Union.
Shipping availability may vary depending on:

  • regional regulations
  • carrier coverage
  • operational limitations
  • customs or delivery restrictions

We do not currently offer shipping:

  • outside the European Union
  • to certain restricted regions or territories

If an order is placed for an unsupported destination, we reserve the right to cancel and refund the order.

Processing Times

Orders are typically processed within:
1–3 business days
Processing times may vary during:

  • holidays
  • high-demand periods
  • operational delays
  • payment verification procedures

Orders are processed only after successful payment authorization.

Estimated Delivery Times

Estimated delivery times are generally:
5–15 business days
Delivery times are estimates only and may vary depending on:

  • destination country
  • customs procedures
  • local carriers
  • seasonal demand
  • force majeure events

While we aim to deliver orders as quickly as possible, delays outside our control may occasionally occur.

Discreet Packaging

All orders are shipped in neutral, unbranded packaging designed to protect customer privacy.
Packages:

  • do not visibly indicate the contents
  • do not contain external product branding
  • are shipped using discreet sender identification

Delivery Requirements

For security and compliance purposes:

  • deliveries are intended for adults aged 18 or older
  • parcels should be received by the addressee or another adult present at the delivery address

We may restrict certain delivery methods where required for operational or regulatory reasons.

Incorrect Address Information

Customers are responsible for providing accurate shipping information during checkout.
If incorrect or incomplete address details are submitted:

  • delivery delays may occur
  • packages may be returned
  • additional shipping charges may apply for reshipment

SALMENE is not responsible for failed deliveries caused by inaccurate customer-provided information.

Failed Delivery & Returned Parcels

If delivery cannot be completed successfully:

  • the carrier may attempt redelivery
  • the parcel may be held for collection
  • the package may be returned to sender

Returned orders may be eligible for reshipment once additional shipping costs are covered.
Refund eligibility for returned shipments may be subject to review depending on the circumstances of the failed delivery.

Shipping Costs

Minimum order value:
EUR 20
Standard shipping fee:
EUR 9.95
Free shipping is available for qualifying orders above:
EUR 120
Shipping costs are displayed during checkout before order confirmation.

Order Tracking

Tracking information is provided by email once the order has been dispatched.
Tracking updates depend on carrier systems and may not update immediately in all regions.
If significant delivery delays occur, customers may contact our support team for assistance.

Lost, Damaged, or Tampered Packages

If your package:

  • arrives damaged
  • appears tampered with
  • experiences unusual delivery delays

please contact our support team within 5 days of the expected delivery date.

Where applicable, we may:

  • investigate with the carrier
  • request supporting information
  • assist with resolution procedures

Order Verification & Fraud Prevention

For security reasons, SALMENE reserves the right to:

  • review suspicious orders
  • request additional verification
  • delay shipment pending verification
  • cancel transactions suspected of fraud or unauthorized activity

This helps protect both customers and payment systems.

Carrier Delays & Force Majeure

SALMENE is not responsible for delays caused by events outside reasonable control, including but not limited to:

  • customs inspections
  • carrier disruptions
  • weather conditions
  • strikes
  • regulatory actions
  • natural disasters
  • technical outages

We will make reasonable efforts to support customers in resolving delivery issues where possible.

Privacy & Confidentiality

Customer information and purchase details are treated confidentially in accordance with our Privacy Policy.
We understand the importance of privacy regarding wellness and intimacy-related products and aim to maintain discreet handling throughout the shipping process.

Contact Information

For shipping-related inquiries, please contact:
SALMENE


Email: support@salmene.com

Website: https://salmene.com